We're here to help.
Have a question, ran into a problem, or want to suggest a feature? Reach out and we'll get back to you as soon as we can.
Email us at mike@hellokeepsake.app
Frequently Asked Questions
How do I scan an object?
Open Keepsake and tap the scan button from your vault. Follow the on-screen guide to slowly move around the object — Keepsake uses your iPhone's LiDAR scanner to capture it in 3D. For best results, scan in a well-lit space and keep the object still.
Why isn't scanning available on my device?
3D scanning requires an iPhone with a LiDAR scanner (iPhone 12 Pro or later Pro models, and some newer standard models). If your device doesn't have LiDAR, scanning won't be available.
Where are my scans stored?
Your scans are saved securely to your account and synced to the cloud, so they stay safe and accessible across your devices.
How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings → [your name] → Subscriptions on your iPhone to view, change, or cancel your Keepsake subscription.
How do I delete a scan or my account?
You can delete individual scans from within your vault at any time. To delete your entire account, contact us at the email above and we'll take care of it.